PlanToDig | National One Call

Documentation

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Enquiry Documentation

Documents for your PlanToDig Enquiry are available according to the type of Enquiry made, and the Status of the Enquiry at this time.

For example, if you made a Retriever Enquiry but it is still at Estimate stage (i.e. you have not yet Released it) there will be not yet be any Responses from any Asset Owners, hence 'Comments' is not available, but the latest Comments are available when an Enquiry is 'In Progress'.

Retriever Enquiry Documents
Enquiry Status	Documents Available
Enquiry Status	Enquiry	Invoice	Contact List	Comments	CoRE
Estimate	Yes	Yes	Yes	-	-
In Progress	Yes	Yes	Yes	Latest	-
Complete	Yes	Yes	Yes	Yes	Yes
Retriever Enquiries are in your Enquiries Register for 2 years from Enquiry Date

SelfPlan Enquiry Documents
Enquiry Status	Documents Available
	Enquiry	Invoice	Contact List	Comments	CoRE
In Progress*	Yes	N/A	Yes	N/A	N/A
SelfPlan Enquiries are in your Enquiries Register for 30 Days
* - 'In Progress' for a SelfPlan Enquiry is where you are doing all the work for your own Enquiry.

Documents and their Contents
Enquiry	Details about the Enquiry - who made it / date / site-details / work intentions etc.
Invoice

pdf_document
pdf_order_code
pdf_source
pdf_fmt
pdf_key

client_address

Document

National One Call
1 Mill Place
Linlithgow
EH49 7TL
0800 0853 865

Invoice

Enquiry	Your Ref	Created Date

Invoice Date	Price Status	Payment Status

Item	Net	Total
Enquiry Fee
Express
Fusion Plan
E-Plan
Printing
Postage

Total

Less: Prepayment
Less: Payment
Less: Refund
Balance

Please confirm...

Are you sure you would like to cancel this enquiry

Service Options for your Site

PlanToDig	Request Asset Owner Plans.
SiteGuard	Add this Site and be contacted by PlanToDig users.
Select the service(s) you require for this Site; you can request both.

PlanToDig - contacting Asset Owners for Plans

PlanToDig identify Asset Owners - utilities / pipelines / SiteGuard owners etc. - who may have services at your Site.

We will tell you who might have services at your Site;
you decide who to ask for their Plans.

If you only wish to protect your Site on SiteGuard you do not need the PlanToDig service.

SiteGuard - protecing your Site

SiteGuard Protect your Site by placing it on the PlanToDig Network.

Add your Site to the PlanToDig Network and be
contacted by PlanToDig Enquirers.

If you only wish to request Asset Owner plans using PlanToDig you do not need the SiteGuard service.

How does SiteGuard Work?

SiteGuard allows anyone with a Site to protect to place it on the PlanToDig Network and be contacted by others should their PlanToDig Enquiry potentially encroach on that Site.

Settings allow SiteGuard Sites to be visible to others to see, or to set the site to `Private` for security / commercial sensitivity. You can also set `Alarms` to be notified even if the PlanToDig User did not select to make contact.

Please confirm...

Are you sure you would like to cancel

Item

Date

Price

items selected : Total £

Transaction ref :

Number of items :

Total : £

| | |

Transaction ref :	Total : £
Number of items :	Method :

BACS (use Transaction Ref as reference):
Claiver Limited t/a PlanToDig
Royal Bank of Scotland
Sort:83-24-25 Account:.00226099
Cheque (write Transaction Ref on back):
Pay 'Claiver Limited t/a PlanToDig'
Barclay Waldie House, Mill Rd Ind.Estate
Linlithgow
EH49 7SF

You have selected to pay Online; click

or click `Back` to select another method.

Call 0800 009 6273
(Mon-Fri, 9am-5pm)

To pay by Credit or Debit Card.
Stay on this Panel if calling now.

These Enquiries can be authorised on your Credit Account.

to Authorise from Account.

//this is where confirmation of account payment is shown;

Dynamic Help

To find your Site, begin to enter the address of your Site in the 'Location' box.

Postcodes work well but you can put in street name followed by town / city.

A list will narrow down as you type; click on your Site when you see it,

This is your 'Start Site' to zone you in on the Map.

Searching for your Site

To find your Site, begin to enter the address of your Site in the 'Location' box.

Postcodes work well but you can put in street name followed by town / city.

A list will narrow down as you type; click on your Site when you see it,

This is your 'Start Site' to zone you in on the Map.

Plans Help Panel 2

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Status :

Sort :

Charges by Asset Owners.

Some asset owners - utilities / authorities etc. - make a charge for responding to Dial Before You Dig enquiries.

We will Estimate these when you create your Enquiry
but it is only when each asset owner receives the Enquiry that they confirm any Charge.

We will give you an Estimate of charges when you create an Enquiry.
You will still be liable for Asset Owner Charges
Multi-user access / teamworking.
Recorded in your Enquiries Register.

A Professional Subscription.

A Professional Subscription allows users to create and fully self-manage PlanToDig Enquiries.

Professional is for those who wish to do all the Enquiry work!

Use our systems to make / release Enquiries.
No fees payable to National One Call.
All Plans / responses etc. come directly to you.
You make arrangements to pay any Charges.
Record details of replies received.
Retained in your Enquiries Register.

PlanToDigPro.

PlanToDigPro is for those who wish to make and manage their own PlanToDig Enquiry.

The UK's original Dial Before You Dig service.
Use the same systems we use for Retriever Enquiries.
No systems / software / contact lists etc. to maintain.
Multi-user access / teamworking.
Recorded in your Enquiries Register.

No systems to develop / maintain

A Professional Enquiry.

A Professional Enquiry is one that you conduct yourself, using our systems:

Identify your Site.
Select the Asset Owners you wish to contact for plans.
Choose to conduct a `Professional` Enquiry,
- We make the contacts we can for you.
- We tell you who / how to contact any others.
All Plans / Responses etc. come to you.
Use Enquiries Register to monitor / record responses.

No systems to develop / maintain

Enquiries Register.

Professional Enquiries are recorded in your Enquiries Register.

Records the Enquiry.
Retains the Responses you .
Plans / Responses come directly to you.
Record results in your Enquiries Register.

No systems to develop / maintain

A PlanToDig Enquiry

Professional Enquiries are recorded in your Enquiries Register.

Records the Enquiry.
Retains the Responses you .
Plans / Responses come directly to you.
Record results in your Enquiries Register.

SiteGuard

Protect your Site by adding it to the SiteGuard Network.

Be contactable for PlanToDig Enquiries.
Set rules / contact details / visibility options.
Monitor for Enquiries that could affect you.
Respond to Enquirers with plans / directions etc.
Enquiries retained for up to 2 years.

Site Address

Site Address is initially populated from your Search, but is fully editable. Test

Some pointers are:

Use `Our Site Ref` if you have an in-house reference.
Make the address humanly-readable and understandable.
The system takes care of coordinates / sizing etc.
Site Address is used for all Orders for the Site.

Site Address cannot be entirely blank.

Site Address

Site-Type

Site Description

Site Type

Site-Type is your consideration of the nature of the Site.

It does not affect your options for Orders etc.;
it is used to help others to better understand your Site.

Select the Site-Type that best describes your site overall.

Site-Type cannot be blank.

Site Address

Site-Type

Site Description

Site Description describes the Site at the Address selected.

Good examples are:

`Gardens to the rear of ...`
`Driveway and path to the side of...`
`Area surrounding...`

Avoid repeating Address details / refering to temporary features / discussing work intentions, eg:

`To the left of portaloos..`
`Behind road-works traffic lights...`
`Excavating to 2 metres for....`

Site Description requires at least 10 characters.

Site Address

Site-Type

Site Description

Our InSite Network

InSite connects members who need specialist goods / services, with our Partners who can supply them.

Define your Site.
State what you need help with.
Configure your Help request.
Post your Request on InSite.

Become an InSite Partner if you have services that others may require.

Becoming an InSite Partner.

Do you have goods / services that others may require?

Become an InSite Partner for others to find you.

Specify where you operate.
Define what you are able to supply.
Receive / respond to InSite Help Requests.
No Fees or Charges for any work secured.

Configure your InSite presence in `Settings`.

Report on Order Action Outcome shows here.

How it Works!

Locate, and mark-up your Site..

Sites Manager

Locate and mark up your Site

..then select the Service you require for your Site.

PlanToDig

Asset Owner Plans

SiteGuard

Protect Site

InSite

Find Experts

Click me! Popup text...

mis_heading

Read Edit

Guide

Site Activity
PlanToDig	SiteGuard	InSite

	Inactive

Site Address
Your Site Ref
Site Heading
House
Street
Locality
Town
Postcode
Site Type
Description

OS References
Tile	Easting	Northing

Site Owner
Owner
Contact
Phone
Email
`Site Owner` in this context is the owner the Site record. Contact Details for each Service Order are fully editable.

Mapping
OS Tile
OS Easting
OS Northing

Hidden
Site Code
Authority Code
Authority
County
Country
Area
Enquiry Units
Enquiry Area
Linear Length

Codes
Latitude
Longitude
Mark Method
Map String
Map Encoding
Map Geometry

MAP HERE

New PlanToDig Enquiry

Guide

Error Message

A New PlanToDig Enquiry

A PlanToDig Enquiry allows you to ask for plans from all known utilities / authorities / other site-owners/managers with a potential interest in your Site.

The Order Form will take you through the steps to create your PlanToDig Enquiry:
use the 'Guide' function to get help with each section.

Note that a PlanToDig Enquiry should be considered `expired` after 30 days due to the dynamic nature of Asset Owner presences and amendments made to plans and assets.

Enquiry Details: Reference and Contact

Your Ref. allows you to put in any internal reference you use to refer to this Enquiry, e.g. a customer id / project code to which this Enquiry relates.

Promoter informs Contacts who is the owner / promoter of this Enquiry, e.g `Jones and Jones` or perhaps `[client_name] c/o [contractor_name]'.

The remaining Contact Details define who is responsible for this Enquiry, and where documents / responses etc. will be sent relating to the Enquiry. Note that these default to the registered user creating the Enquiry.

Work Intentions for your PlanToDig Enquiry

Asset Owners need to know your Work Intentions before considering their Response.

If you are only gathering information at this time - e.g. conducting a Desktop Survey etc. - then No Works are Intended.

Note that occupying a site - e.g. for on-site surveying - can constitute `Works Intended`

We recommend that you repeat your PlanToDig Enquiry should Work Intentions change from `Planning` to `Works Intended`

Selecting Contacts for your PlanToDig Enquiry

Select the Contacts you wish to make for your PlanToDig Enquiry:

Service Owners are utilities / pipelines etc.

Authorities are local / regional / national authorities.

SiteGuard are Site-owners / managers registered on SiteGuard
There are no Fees or Charges for contacting SiteGuard Owners

* Some Service Owners / Authorities charge to respond to an Enquiry.
We Estimate any charges; these are confirmed by each Contact on receipt of Enquiry.

Do NOT select Contacts based on Charges!

Options for your PlanToDig Enquiry
Your Enquiry Choice determines who does the work for the Enquiry:
Action	Professional	Retriever
Make Initial Contacts	Us	Us
Pay any Charges	You	Us
Access Online Plans	You	Us
Receive / Record Responses	You	Us
Progress Chasing	You	Us
Compile Planning Pack	You	Us
Accounting	You	Us
Certification	N/A	Us
Completion	Up to you	1-10 Working Days

Your PlanToDig Enquiry

Your New PlanToDig Enquiry will be saved to your Basket pending payment / authorisation from account.

Once Paid / Authorised, it will be Reviewed prior to Release; this can take up to 1 Working Day.

You can follow progress in your Enquiries Register.

Reference & Contact
Your Ref for this Enquiry, and Contact details.
Your Ref
Promoter
Contact
Email
Phone
Postal Address
Postcode

Tick to Confirm References

Work Intentions
Work Intentions for this Enquiry.
Are Works Intended?

Your Work Intentions

Your Work Intentions may affect how some
Asset Owners react to your Enquiry.

We recommend re-running your Enquiry
if your Work Intention changes.

No Works Intended

You do not intend to Excavate
or otherwise occupy the Site.

We recommend re-running your Enquiry
if your Work Intention changes.

Work Details
Type of Works
Start date	Leave blank if unknown
Duration
Work Description

Tick to confirm Work Intentions

MAP HERE

LIST

Possible Contacts for a PlanToDig Enquiry
Types	What they are
Services	Utilities / pipelines etc. who have a possible interest in your Site.
Authorities	Local / national authorities with a potential interest in your Site.
SiteGuard	Owners of registered SiteGuard Sites that may be affected by your Site and Intentions.

Selecting Contacts for your PlanToDig Enquiry
Selecting	Select the Contacts you wish to make for your Enquiry by ticking the box; note that only those selected will be aware of your Enquiry.
Charges	Some Service Owners charge to search their records for an Enquiry. We Estimate these at the time of Enquiry; each Contact confirms their Actual charge when they receive your Enquiry.

Contacts

Charges

0.00

Tick to confirm PlanToDig Contacts

Fee
Charges
NET
VAT Rate%
VAT
GROSS

Fee
Charges
NET
VAT Rate%
VAT
GROSS

PlanToDig Enquiry Options

Professional

You have not activated Professional
Professional lets you create / send / record / manage your Enquiries for plans.
*Order Professional in `Settings`*

Professional
We make the Contacts, you do the rest (pay Charges / receive / record Responses etc)

Service Fee
Estimated Charges
Professional Price

Retriever
We do all the work (1 to 10 Working Days)

Service Fee
Estimated Charges
Retriever Price

Tick to confirm Service Options

PlanToDig Enquiry Confirmation
Your Ref
Enquiry Type
description
Net

Total

New PlanToDig Enquiry
PlanToDig Enquiries are made subject to our terms and conditions:
1. Introduction These Terms and Conditions ("Terms") govern your access and use of the National One Call ("NOC") website and mobile application (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to all of the Terms, you are not authorised to use the Service. 2. Using the Service: Eligibility: You must be at least 16 years old and have the legal capacity to enter into agreement to use the Service. User Accounts: You may be required to create an account ("Account") to access certain features of the Service. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. Site Locating: You are able to specify locations of interest to you ("Sites"). You are responsible for the accuracy and completeness of your Site specification. Service Requests: You are able to make Enquiries and Requests for NOC services for your Sites ("Requests"). You are responsible for the accuracy and completeness of your Request. Prohibited Activities: You agree not to use the Service for any unlawful purpose or in any way that violates these Terms. Prohibited activities include: Posting false, misleading, offensive or inaccurate information. Engaging in spam or other unsolicited communications. Interfering with the operation of the Service. Improper use of the Service to extract data for inclusions in other systems. Impersonating any person or entity. 3. Service Terms and Conditions. PlanToDig Service: Your Enquiry: It is your responsibility to ensure accuracy and completeness of your PlanToDig Enquiry. Once released, this cannot be edited. Matching Process: NOC will identify all known Asset Owners and SiteGuard site-owners ("Contacts") with a potential interest in your Enquiry Site. It is your responsibility to select the Contacts for your Enquiry. Fees and Charges: You are responsible for paying any PlanToDig Service Fees or Asset Owner Charges. Order Activation: A PlanToDig Enquiry will be released on Payment of Estimate, and/or Authorisation from an agreed Credit Account. Copyright and IPR: Documents and Responses received from Contact may be subject to copyright and IPR. You indemnify NOC for claims of copyright / IPR breach. Completion and Retention: PlanToDig Enquiries are complete when all Contacts are accounted for. Enquiries will be retained for up to 2 years in your Enquiries Register. SiteGuard Service: SiteGuard Site: It is your responsibility to ensure accuracy and completeness of your SiteGuard presence. Settings can be edited as required. Matching Process: NOC will compare incoming PlanToDig Enquiries against your InSite Site presence. Actions taken on a Match will be according to your Settings. Fees and Charges: Neither you nor any Enquirer pay any fees or charges to NOC for PlanToDig Enquiries. Copyright and IPR: You indemnify NOC for claims of copyright / IPR breach for any documentation or communication you provide in response to Enquiries. Term and Termination: SiteGuard Presence terminates on completion of the Duration selected. Once Terminated, the Site will be unavailable to PlanToDig Enquiries. Enquiry Retention: Matched PlanToDig Enquiries and your Responses will be retained for up to 2 years. InSite Service: InSite Help Request: It is your responsibility to ensure accuracy and completeness of your InSite Help Request ("Request"). Settings can be edited as appropriate. Matching Process: NOC services may connect you with other members of our user community ("Sponsors") who may be able to assist with your Request. We do not endorse or recommend any particular tradesperson. Member Qualifications: It is your responsibility to verify the capabilities of any Sponsor(s) you consider for your project. We recommend checking references, trading activity, licenses, and insurance coverage. Quotes & Communication: Sponsors may need to contact you to discuss your Request further. You are responsible for communicating directly with the Sponsor to clarify your requirements, negotiate and finalise any agreements. We are not involved in the negotiation or contracting of any services. Fees and Charges: No fees or charges are payable to National One Call from either Requesters or Sponsors for making or responding to InSite Help Requests. 4. Disclaimer of Warranties THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR VIRUS-FREE. WE ALSO DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY ENTRIES OR RESPONSES MADE ON OUR SERVICES. 5. Limitation of Liability WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, OR BUSINESS INTERRUPTION. YOU AGREE THAT YOUR USE OF NOC SERVICES AND ANY INTERACTIONS WITH OTHER NOC USERS ARE ENTIRELY AT YOUR OWN RISK. 6. Indemnification You agree to indemnify and hold harmless us, our affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, demands, losses, liabilities, costs, or expenses (including legal fees / breaches of IPR or copyright) arising out of or related to your use of the Service, including any interactions with other users that you may connect with through the Service. 7. Term and Termination We may terminate your access to the Service for any reason, at any time, without notice. You may also terminate your account at any time. 8. Intellectual Property The Service and all content included on the Service, including text, graphics, logos, images, and software, are protected by copyright and other intellectual property laws. You may not copy, modify, distribute, transmit, display, reproduce, publish, license, or create derivative works from any content on the Service without our prior written consent. You also indemnify National One Call against breaches of IPR or copyright infringement of 3rd party data or documentation. 9. Governing Law These Terms shall be governed by and construed in accordance with UK laws, without regard to its conflict of laws principles. 10. Entire Agreement These Terms constitute the entire agreement between you and us regarding your use of the Service. 11. Severability If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect. 12. Updates to Terms We may update these Terms from time to time. We will post the updated Terms on the Service. You are advised to review the Terms periodically for any changes.

Tick to Agree

Enquiry Details

PlanToDig Enquiry

dynamic plantodig loads into here;

InSite Network

New InSite Help Request

Guide

Error Message

Summary: InSite gets Help from our Sponsors

Many of our Clients have specialist goods / services that other Clients may require.
They sponsor our InSite Network so that they can be found when others need them.

InSite connects to Clients able to supply these
at your specific Site.

InSite is free to both Requesters and Sponsors!
No fees or charges for any work secured

Use `Settings` to join InSite if you have goods or services
that others may require.

Contact for InSite Request

Contact defines who is seen as owning the InSite Request,
and who is to be contacted and how.

Contact details default to those of the user,
but can be edited as needed.

Your Ref. lets you enter your own Reference
e.g. project code / client ref etc.

Promoter is who is seen as 'owner' of the Request.

Your Requirement

Only you can know the assistance you need
at your Site.

Your Ref. lets you enter your own Reference
e.g. project code / client ref etc.

Promoter is who is seen as 'owner' of the Request.

Selecting InSite Sponsors

Direct your Requirement to Sponsors
with specific goods or services.

Sponsors will Respond to you directly
at no cost to you or them.

Enquiries and Responses are entirely free

You can choose up to 6 Categories of Sponsor
for your Request.

Options for your InSite Request

These Options determine how Sponsors see your Enquiry

and therefore if / how they are able to Respond to you.

Dual Key requires interested Sponsors to request your
Contact Details, and you Accept or Decline.

Posting your InSite Request

InSite Requests are posted onto the InSite Sponsor Network

all Requests are subject to Review prior to posting

Review can take up to 1 Working Day.

Reference & Contact
Who is to receive Responses to this Request?
Your Ref
Promoter
Contact
Email
Phone
Postal Address
Postcode

Tick to Confirm Contact

Your InSite Requirement
Description

Timing
Requirement
Stage

Tick to Confirm Requirement

Categories of Sponsors

THIS WILL BE THE SELECTION LIST OF INSITE SPONSORS

Many of our clients offer their own specialist goods and services that other clients may require.

Use the InSite Network to ask for help / guidance / goods / services at your Sites!

No fees or charges for Requests, or for any work that results.
A genuinely FREE SERVICE!

Use `Settings` to become an InSite Partner if you have goods / services that others may need.

Selected:

Tick to Confirm Sponsors

InSite Request Options
Duration

Owner Visibility
Contact Visibility

Tick to Confirm Options

InSite Request Activation
Help Requests made on our InSite Network are subject to our terms and conditions:
1. Introduction These Terms and Conditions ("Terms") govern your access and use of the National One Call ("NOC") website and mobile application (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to all of the Terms, you are not authorised to use the Service. 2. Using the Service: Eligibility: You must be at least 16 years old and have the legal capacity to enter into agreement to use the Service. User Accounts: You may be required to create an account ("Account") to access certain features of the Service. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. Site Locating: You are able to specify locations of interest to you ("Sites"). You are responsible for the accuracy and completeness of your Site specification. Service Requests: You are able to make Enquiries and Requests for NOC services for your Sites ("Requests"). You are responsible for the accuracy and completeness of your Request. Prohibited Activities: You agree not to use the Service for any unlawful purpose or in any way that violates these Terms. Prohibited activities include: Posting false, misleading, offensive or inaccurate information. Engaging in spam or other unsolicited communications. Interfering with the operation of the Service. Improper use of the Service to extract data for inclusions in other systems. Impersonating any person or entity. 3. Service Terms and Conditions. PlanToDig Service: Your Enquiry: It is your responsibility to ensure accuracy and completeness of your PlanToDig Enquiry. Once released, this cannot be edited. Matching Process: NOC will identify all known Asset Owners and SiteGuard site-owners ("Contacts") with a potential interest in your Enquiry Site. It is your responsibility to select the Contacts for your Enquiry. Fees and Charges: You are responsible for paying any PlanToDig Service Fees or Asset Owner Charges. Order Activation: A PlanToDig Enquiry will be released on Payment of Estimate, and/or Authorisation from an agreed Credit Account. Copyright and IPR: Documents and Responses received from Contact may be subject to copyright and IPR. You indemnify NOC for claims of copyright / IPR breach. Completion and Retention: PlanToDig Enquiries are complete when all Contacts are accounted for. Enquiries will be retained for up to 2 years in your Enquiries Register. SiteGuard Service: SiteGuard Site: It is your responsibility to ensure accuracy and completeness of your SiteGuard presence. Settings can be edited as required. Matching Process: NOC will compare incoming PlanToDig Enquiries against your InSite Site presence. Actions taken on a Match will be according to your Settings. Fees and Charges: Neither you nor any Enquirer pay any fees or charges to NOC for PlanToDig Enquiries. Copyright and IPR: You indemnify NOC for claims of copyright / IPR breach for any documentation or communication you provide in response to Enquiries. Term and Termination: SiteGuard Presence terminates on completion of the Duration selected. Once Terminated, the Site will be unavailable to PlanToDig Enquiries. Enquiry Retention: Matched PlanToDig Enquiries and your Responses will be retained for up to 2 years. InSite Service: InSite Help Request: It is your responsibility to ensure accuracy and completeness of your InSite Help Request ("Request"). Settings can be edited as appropriate. Matching Process: NOC services may connect you with other members of our user community ("Sponsors") who may be able to assist with your Request. We do not endorse or recommend any particular tradesperson. Member Qualifications: It is your responsibility to verify the capabilities of any Sponsor(s) you consider for your project. We recommend checking references, trading activity, licenses, and insurance coverage. Quotes & Communication: Sponsors may need to contact you to discuss your Request further. You are responsible for communicating directly with the Sponsor to clarify your requirements, negotiate and finalise any agreements. We are not involved in the negotiation or contracting of any services. Fees and Charges: No fees or charges are payable to National One Call from either Requesters or Sponsors for making or responding to InSite Help Requests. 4. Disclaimer of Warranties THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR VIRUS-FREE. WE ALSO DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY ENTRIES OR RESPONSES MADE ON OUR SERVICES. 5. Limitation of Liability WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, OR BUSINESS INTERRUPTION. YOU AGREE THAT YOUR USE OF NOC SERVICES AND ANY INTERACTIONS WITH OTHER NOC USERS ARE ENTIRELY AT YOUR OWN RISK. 6. Indemnification You agree to indemnify and hold harmless us, our affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, demands, losses, liabilities, costs, or expenses (including legal fees / breaches of IPR or copyright) arising out of or related to your use of the Service, including any interactions with other users that you may connect with through the Service. 7. Term and Termination We may terminate your access to the Service for any reason, at any time, without notice. You may also terminate your account at any time. 8. Intellectual Property The Service and all content included on the Service, including text, graphics, logos, images, and software, are protected by copyright and other intellectual property laws. You may not copy, modify, distribute, transmit, display, reproduce, publish, license, or create derivative works from any content on the Service without our prior written consent. You also indemnify National One Call against breaches of IPR or copyright infringement of 3rd party data or documentation. 9. Governing Law These Terms shall be governed by and construed in accordance with UK laws, without regard to its conflict of laws principles. 10. Entire Agreement These Terms constitute the entire agreement between you and us regarding your use of the Service. 11. Severability If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect. 12. Updates to Terms We may update these Terms from time to time. We will post the updated Terms on the Service. You are advised to review the Terms periodically for any changes.

Tick to Agree

SiteGuard

SiteGuard Order

Guide

SiteGuard Edit Goes here

Guide

Summary: Creating A New SiteGuard Site

Placing your Site onto the SiteGuard Network allows you to be found and contacted via PlanToDig Enquiries.

You will only receive Enquiries that potentially affect your Site,
according to your Settings for privacy etc.

The Order Form will take you through all the stages to create your SiteGuard presence for this Site.

There are no Charges for
receiving PlanToDig Enquiries or making Responses.

Your Service Presences in the Site

Describe your Interest / Presence in the Site.

You are trying to convey details of the Site
in terms that will help Enquirers.

These can be edited at any time, as required.

Contact Details for SiteGuard

The Contact Details you specify are a) who is seen to be the SiteGuard site-owner, and b) where any PlanToDig Enquiries are to be sent.

Contact Details are editable at any time
and changes apply from that point forward.

Contact details default to those of the Registered User creating the SiteGuard order.

Service Presences in your SiteGuard Site

If you are aware of utility / authority presences in your Site you can record these.

Service Presences can be edited at any time
and changes apply from that point forward.

The ideal way of verifying Service Presences is to make a PlanToDig Enquiry!

Note that due to copyright and IPR you cannot provide / forward / copy any
Asset Owner plans to 3rd parties.

Features in your SiteGuard Site

Similar to Services, recording Features within your Site helps you and other to understand your overall Site.

Features can be edited at any time
and changes apply from that point forward.

Informing others of Site Features can help in their considerations.

Note that due to copyright and IPR you cannot provide / forward / copy
Feature plans to 3rd parties.

Settings for your SiteGuard Site

`Settings` determine if and how your SiteGuard Site is seen by Enquirers,
and how it reacts to Enquiries.

Settings can be edited at any time
and changes apply from that point forward.

Work Intention	Determines if this SiteGuard Site is assessed, based on the Work Intention in the PlanToDig Enquiry. We recommend 'All Intentions'.
Site Visibility	If 'Visible', enquirers will be able to visualise your Site if potentially affected; if 'Hidden' nothing will be shown*.
Contact Details	'Visible' informs all enquirers who the Contact is, 'Withheld' puts up a 'Details Withheld' notice.
Patrol	Patrol informs you of potential Enquiries, whether or not the enquirers selects to contact you. *Patrol is 'Active' if Site Visibility is 'Hidden'.

Ordering your SiteGuard Presence

`Duration` determines how long you wish to have
your Site protected on SiteGuard..

Once live, all aspects of your SiteGuard Site
can be edited at any time at no cost.

Your new SiteGuard Order will be saved into your Basket.

SiteGuard Contact
Who is to be Contacted with any PlanToDig Enquiries for this Site?
Site Owner
Contact Name
Email
Phone
Postal Address
Postcode

Contact Visibility to Enquirers

Confirm Contact

Your Interest in this Site

Your Own Service Presences
Service Type	Apply	Description
Electricity
Gas
Telecoms
Water
Sewerage
Drainage
Pipeline
Other

Confirm Presences

AO List

Confirm Services

Features of the SiteGuard Site
Feature	Apply	Description
Designations
Visible Structures
Other Structures
Special Surfaces
Traffic Sensitive
You can Proceed without selecting any Features if none apply.

Confirm Features

SiteGuard Settings
Setting	Options	What it does
Works		All Enquiries, all Work Intents
Site Visibility		Site Visible to Enquirer
Contact Visibility		Contact Details Visible to Enquirer
Patrol		Receive all Enquiries, whether or not the Enquirer selects to contact you.
Note: Settings can be changed at any time; there are no costs for amending Settings.

Confirm Settings

SiteGuard Order Form
Duration
Price	£
	£
Total	£
Select `Duration` for SiteGuard protection

1. Introduction

These Terms and Conditions ("Terms") govern your access and use of the National One Call ("NOC") website and mobile application (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

If you do not agree to all of the Terms, you are not authorised to use the Service.

2. Using the Service:

Eligibility: You must be at least 16 years old and have the legal capacity to enter into agreement to use the Service.
User Accounts: You may be required to create an account ("Account") to access certain features of the Service. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.
Site Locating: You are able to specify locations of interest to you ("Sites"). You are responsible for the accuracy and completeness of your Site specification.
Service Requests: You are able to make Enquiries and Requests for NOC services for your Sites ("Requests"). You are responsible for the accuracy and completeness of your Request.
Prohibited Activities: You agree not to use the Service for any unlawful purpose or in any way that violates these Terms. Prohibited activities include:
- Posting false, misleading, offensive or inaccurate information.
- Engaging in spam or other unsolicited communications.
- Interfering with the operation of the Service.
- Improper use of the Service to extract data for inclusions in other systems.
- Impersonating any person or entity.

3. Service Terms and Conditions.

PlanToDig Service:

Your Enquiry: It is your responsibility to ensure accuracy and completeness of your PlanToDig Enquiry. Once released, this cannot be edited.
Matching Process: NOC will identify all known Asset Owners and SiteGuard site-owners ("Contacts") with a potential interest in your Enquiry Site. It is your responsibility to select the Contacts for your Enquiry.
Fees and Charges: You are responsible for paying any PlanToDig Service Fees or Asset Owner Charges.
Order Activation: A PlanToDig Enquiry will be released on Payment of Estimate, and/or Authorisation from an agreed Credit Account.
Copyright and IPR: Documents and Responses received from Contact may be subject to copyright and IPR. You indemnify NOC for claims of copyright / IPR breach.
Completion and Retention: PlanToDig Enquiries are complete when all Contacts are accounted for. Enquiries will be retained for up to 2 years in your Enquiries Register.

SiteGuard Service:

SiteGuard Site: It is your responsibility to ensure accuracy and completeness of your SiteGuard presence. Settings can be edited as required.
Matching Process: NOC will compare incoming PlanToDig Enquiries against your InSite Site presence. Actions taken on a Match will be according to your Settings.
Fees and Charges: Neither you nor any Enquirer pay any fees or charges to NOC for PlanToDig Enquiries.
Copyright and IPR: You indemnify NOC for claims of copyright / IPR breach for any documentation or communication you provide in response to Enquiries.
Term and Termination: SiteGuard Presence terminates on completion of the Duration selected. Once Terminated, the Site will be unavailable to PlanToDig Enquiries.
Enquiry Retention: Matched PlanToDig Enquiries and your Responses will be retained for up to 2 years.

InSite Service:

InSite Help Request: It is your responsibility to ensure accuracy and completeness of your InSite Help Request ("Request"). Settings can be edited as appropriate.
Matching Process: NOC services may connect you with other members of our user community ("Sponsors") who may be able to assist with your Request. We do not endorse or recommend any particular tradesperson.
Member Qualifications: It is your responsibility to verify the capabilities of any Sponsor(s) you consider for your project. We recommend checking references, trading activity, licenses, and insurance coverage.
Quotes & Communication: Sponsors may need to contact you to discuss your Request further. You are responsible for communicating directly with the Sponsor to clarify your requirements, negotiate and finalise any agreements. We are not involved in the negotiation or contracting of any services.
Fees and Charges: No fees or charges are payable to National One Call from either Requesters or Sponsors for making or responding to InSite Help Requests.

4. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR VIRUS-FREE. WE ALSO DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY ENTRIES OR RESPONSES MADE ON OUR SERVICES.

5. Limitation of Liability

WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, OR BUSINESS INTERRUPTION. YOU AGREE THAT YOUR USE OF NOC SERVICES AND ANY INTERACTIONS WITH OTHER NOC USERS ARE ENTIRELY AT YOUR OWN RISK.

6. Indemnification

You agree to indemnify and hold harmless us, our affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, demands, losses, liabilities, costs, or expenses (including legal fees / breaches of IPR or copyright) arising out of or related to your use of the Service, including any interactions with other users that you may connect with through the Service.

7. Term and Termination

We may terminate your access to the Service for any reason, at any time, without notice. You may also terminate your account at any time.

8. Intellectual Property

The Service and all content included on the Service, including text, graphics, logos, images, and software, are protected by copyright and other intellectual property laws. You may not copy, modify, distribute, transmit, display, reproduce, publish, license, or create derivative works from any content on the Service without our prior written consent. You also indemnify National One Call against breaches of IPR or copyright infringement of 3rd party data or documentation.

9. Governing Law

These Terms shall be governed by and construed in accordance with UK laws, without regard to its conflict of laws principles.

10. Entire Agreement

These Terms constitute the entire agreement between you and us regarding your use of the Service.

11. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

12. Updates to Terms

We may update these Terms from time to time. We will post the updated Terms on the Service. You are advised to review the Terms periodically for any changes.

Tick to Agree

InSite

Guide to Site Manager
Managing your Sites
Activity	Manage your Orders for PlanToDig / SiteGuard / InSite services for your Site.
Address	This is the general address of the Site which will be used in Orders.
Contact	The Owner of the base Site.
Mapping	Map of the Site that will accompany Orders.
Site Status	An Active site is available for New orders. Inactive removes the Site from new orders, but does not affect previous orders.

Username Error.

Org type error.

Org name error.

Org dept error.

Job title error.

Address error.

Postcode error.

Tel error.

Email error.

Password error.

Password confirm

Terms error.

Privacy error.

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Becoming a Registered User

Membership Type:
A `Business / Organisation` makes Enquiries on behalf of themselves / their clients.

A `Private User` is typically a home-owner making a one-off Enquiry on their own behalf.

The service is the same for all users except that Private Users cannot add Additional Users.

Please refer to `Our Policies` in the About Us section for details of our Membership Terms and Conditions and Privacy Policy.

Contact
Membership

Organisation Type
Org. Name
Dept/Function
Job title

Address




Postcode
Tel No.

Email		>
Password		>
Confirm

I agree to the Terms and Conditions
I agree to the Privacy Policy

Organisation
Type
Dept
Job title
Web url

Email
Password

Password reminder
Your Email

National One Call

HOME | PLANTODIG

| PROFILE

| ABOUT US | CONTACT US

SIGN OUT

Plans, Protection and Estimates for any UK site

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Page
Function
Option
Enquiry
Key

Re-Running this Enquiry

Due to continual changes to Asset Owner Areas of Interest (their `AoI`), and the probability of changes in Responses (Plans etc.), we recommend you re-run an Enquiry if:

It is an Estimate over 20 days old (due to AoI changes).
It has Responses that are over 30 days old (due to changes to Networks).
There are Asset Owners you now wish to Contact that were not in the original.
You wish to change the Site Mark-up.

Re-Running the Enquiry uses the same Site Location
you can change the Mark-up / select the Contacts.

Cancelling this Enquiry

This Enquiry is an Estimate for your consideration. It has not yet been Released, therefore you can Cancel it if you wish.

Cancelling an Enquiry totally removes it from National One Call.

Note that Estimates automatically Lapse after 30 days.

Paying this Enquiry

If this Enquiry was Authorised from your Credit Account it will appear on your Statement.

Click on `Pay Enquiry` to pay this specific Enquiry
or click `Pay Statement` to pay this and any others.

Releasing this Enquiry

This Enquiry is currently an Estimate for your consideration. It can only be released by either:

Authorising from your Credit Account if you have one.

Paying the Estimate if you do not have credit facilities.

Estimates automatically Lapse after 30 days and are removed from the system.

Note that Charges for Estimates can vary; we seek further approval if any charge is greater than Estimated, we credit back the difference if less.

This is what is displayed when Documents are selected

MINE

NEW ENQUIRY

ABOUT THE SERVICE

Underground Plans

Available 24/7 UK-wide, Dial Before You Dig is for everyone who needs to obtain plans of utilities / authorities / pipelines etc., for every asset owner who wishes to protect services, and for every authority with a need to know about work intentions.

Enquiry List

Enquiry List...

Zone Site : within the lines

Line Site : along the lines

Zone Site : within the lines

Information regarding zone sites

Line Site : along the lines

Information regarding line sites

Enquiry Progress

Map Markup
Location & Intentions
Plan selection
Service selection
Enquiry Contact

Search

Location

ZONE

LINE

Finding your Enquiry Site

Search for your site using Location; watch for instructions below.

No match for this location

Try being more specific with your search.
Postcodes or Street/Town works best.

Please select your location

Region

County

Authority

Sorry, no map available

Site Summary

Address

Size

Possible Presences

Utilities	Authorities

Please sign in or register to see the full list of contacts for this site.

User sign in

Email
Password

	\|

forgotten password?

Site Address (Edit as Needed)

House
Street
Locality
Town
Postcode

	Tick to confirm Site Address

Site-Type
Site Description

Service Options

PlanToDig	SiteGuard

Select the Service(s) for this Site

Work Intentions

Works Intended?

Type of Works
Start date	Leave blank if unknown
Duration
Work description

Utilities | of selected

Utility list

Authorities | of selected

Authority List

SelfPlan : You do all the work

Using the Enquiry Documents, you do the Contacting / Responses / Charges / Admin etc.; we take no further part.

SelfPlan Enquiry

FREE

Retriever : we do it all for you.

Takes 1-10 Working Days; everything in your Enquiries Register, full Documentation (fee excludes Charges).

Retriever Enquiry

Retriever Service Options

Pack Type - how your Pack is delivered

Total printed copies

Express - Email Plans as they arrive.

Fusion Plan A quote for 1 drawing containing all Plans

TBC

Ordnance Survey background maps

Asset owner charges

Total

Estimated Charges : £

Please note
These are third party charges applied by the organisations for the supply of plans

SiteGuard Map Goes here

Technical Panel Insert

Lat:
Lng:
MapString:
Encoding:
OSTile:
OSEasting:
OSNorthing:
map_min_e:
map_max_e:
map_min_n:
map_max_n:
zoom:
mark_method:
bounding_box:
location_type:
linear_length:
enquiry_area:
enquiry_units:
monthly_price:
order_price:

Technical Specification
Site Type
Size
Coordinates (Centre)
OS Tile
OS Easting
OS Northing

Services in Site
Service		Details
Electricity
Gas
Telecoms
Water
Sewerage
Drainage
Pipeline
Other


Site Address
House
Street
Locality
Town
Postcode

SiteGuard Contact
Owner
Contact
Phone
Email
Emergency

Site References
SiteGuard Ref.
Your Ref.

SiteGuard Settings
Duration		Duration of SiteGuard Cover
Visibility		Who can see this Site

Delivery Details

Contact Name
Organisation

Address




Postcode

Tel
Email

Tick to confirm Delivery Details

Site location

Asset Owners :

Authorities :

* Subject to Confirmation by selected Contacts

Services selected

Delivery details

Your reference...

If you have your own reference for this enquiry, please enter it here :

Your New Enquiry will be in your Basket for review / payment / authorisation.

Enquiry Documentation

Document Status Options

Full Pack
Pack of all available Documents

- Enquiry

- Contacts

- Comments

- CoRE

Invoice

Service :

Status : Created :

Responses

Contacts Closed Affected

Site Information

Map

Location :
Site type :
Description :

Work Intentions
Intention :

Utilities :
Show

Authorities :
Show

Specialist Reports :
Show

Options & Costs

Contact & delivery details

Enquiry Choice

Page of

Search for your Site using `Location`

Select your Site

Identify your Site Type

Set your Zone start point

<< UNDO

AUTO FIT

CONTINUE >>

Set your Line start point

<< UNDO

AUTO FIT

CONTINUE >>

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Enquiry Documentation
Document	Status	Options
Full Pack	Pack of all available Documents
- Enquiry
- Contacts
- Comments
- CoRE
Invoice