National One Call - Appointed Agents for Scottish Water Plans User:

Credit Accounts
National One Call offers credit facilities to clients who regularly use our services.

Account facilities apply across our range of services, e.g. can be used for requesting Scottish Water plans or ordering a Dial Before You Dig enquiry.

Please note that your account facilities are with National One Call, not with Scottish Water or any other asset owner.

Credit Applications are subject to National One Call undertaking credit searches. 

We reserve the right to refuse credit facilities without giving specific reasons.

A Selection of our Clients and Sponsors
Ogilvie Construction

Why a Credit Account?

Having a National One Call Account facilities allows you and your appointed users to order searches immediately, instead of paying for each of them as you request them.


If you do not have an account with National One Call you can pay for each order online, or pay an invoice every time you make an request, and your request only be actioned on receipt of payment.  So for example, if you order a search with a 5-day delivery but it takes say 3 days for us to receive payment, then the search could take up to 8 working days, not 5.

Only registered members can apply for credit facilities, and the credit account can be used for any of our services.

You can pay your invoices 2 ways:

Paying Invoices by Direct Debit

You can set up a direct debit to authorise payments for your enquiries and instead of you being sent an invoice per enquiry you will be sent notification that a direct debit will be presented to your bank. Your enquiry will be released immediately. You can download the direct debit form here.

Please complete the form (including signature) and email / fax / post it to us. We will notify you when your account facilities are in place which is normally within 1 working hour of us receiving your form. Direct debit is particularly useful for use by several users or when you are unsure of the number of enquiries you will make.

Paying Invoices by cheque or BACS

When you authorise from account we immediately invoice you for payment.   You have 30 days to pay the invoice.

You can pay by cheque or bank transfer (BACS) etc; we give you directions on the invoice itself.

Provided payment is received within 30 days, the only restriction you have is the credit limit we agreed, and this can be adjusted if necessary, e.g. heavier work periods.

If invoice payments are late, your account facilities are suspended until all invoices are clear.

To apply for a Credit Account:

To apply for a credit account email us here with the following information:

  • Details about your company / organisation, i.e. name, address, telephone number etc
  • Contact details for the account - name, telephone, email
  • The address where invoices are to be sent if, for example, they are to go to central accounts.
  • The amount of credit you require (this can be adjusted for busy periods if necessary). Call us on 0800 0853 865 if you need help to work out the limit you need.
  • What we will then do is to look over your application and if approved set you up with the credit facilities against your account. When you then make a request or Dial Before You Dig enquiry you simply approve payment from your account and your order is under way there and then. Applications are reviewed within 1 working day.

    Call us on 0800 0853 865 with any queries on account facilities.